After spending a few hours again with HP Tech Support, I was told that they cannot do anything aboout it.
Then on re-boot, it would give me the message BOOTMGR IS MISSING. The recovery would state that it could not find a rstone.exe file in util directory on a d or e drive. Let me know how it goes and provide feedback/update.Īfter having spent a few hours with HP Tech Support, I was advised to purchase the recovery media, which I think should have been provided with the computer itself. Once you receive the kit, boot from the first DVD and follow the on-screen guide. It contains Windows, drivers, preinstalled apps and can restore your PC to factory default condition, and it will automatically insert Windows code and will activate Windows.īased on the information provided and the one I have, your PC does come with Windows OEM (preinstalled) and you should purchase and use this media to reinstall Windows and restore to initial condition >. The official process suggests that you should use original HP recovery media for your model.
If you are unable to see the COA sticker or if you are unable to use the code or if the Windows 7 edition is not the correct one, you should then follow the official process. If you installed the correct ISO image for the correct OEM edition of Windows 7, then you could have used the product key from the COA sticker. Hello you for posting in the HP Support forum
0 kommentar(er)
